Office Hours today: setting up your phone system in HighLevel

lisa catto · 2026-10-06T12:17:51.409Z

Office Hours is on today at 4pm UK | 11 am EST. Last week we covered the first 72 hours after a lead is captured. This week we're looking at the phone system, because most of those 72 hours depend on someone picking up the phone, or the system picking up for them. Today ---> 📞 Getting a number: buying, UK regulatory bundles, and using your existing number as caller ID ⚙️ Number settings: forwarding, ringing several users at once, call recording and voicemail ✅ Call Connect: why your "answered" calls might actually be voicemails, and how to fix it 🔀 IVR: building a simple phone menu in workflows that routes callers to the right person 📲 Missed calls: text-back and follow-up tasks so nothing slips through and more! Bring your own account. If your phones are half set up or you're not sure they work, that's the best reason to come along. 👉 Join the Office Hours Channel Drop a comment below with your biggest phone headache and I'll make sure we cover it.

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Office Hours today: setting up your phone system in HighLevel

Office Hours today: setting up your phone system in HighLevel